Competency Audits can help sharpen everyone’s attention on the fine details that directly relate to customer satisfaction. The potential performance improvements revealed in the process, often promise significant strategic power.
• This is a direct comparative analysis of capacity and capability, versus productivity and effectiveness.
• Competency audits establish ways to better balance capacities with workloads, for machines, people and entire operating processes combined.
• The aim is to reveal the most promising reconfigurations.